Welcome to NEUVO ("Company", "we", "our", "us"). These Terms and Conditions along with our Privacy Policy govern your use of the website located at neuvo.com (the "Website") and your relationship with us when you engage our premium car rental services.
By accessing our Website, booking our services, or interacting with our mobile applications, you agree to be legally bound by these Terms. If you disagree with any part of these Terms, you may not access the Website or utilize our services. We strongly recommend that you read these terms carefully to fully understand your rights and obligations when interacting with NEUVO.
As a user of our Website and services, you bear certain responsibilities to ensure a safe, legal, and respectful environment for yourself, other users, and our luxury fleet.
When you create an account or book a vehicle with us, you must provide information that is accurate, complete, and current at all times. Failure to do so constitutes a fundamental breach of the Terms, which may result in immediate cancellation of your reservation and termination of your account on our service without a refund.
The Website, its original content (excluding any content provided by users), features, codebase, and functionality are and will remain the exclusive property of NEUVO and its licensors. The Website is vigorously protected by copyright, trademark, and other intellectual property laws of both the United States and foreign countries.
Our trademarks, trade dress, and brand identity (including the "NEUVO" name, iconic logos, photography, and design assets) may not be used in connection with any product or service without the explicit prior written consent of NEUVO. You are granted a limited license strictly for the purposes of viewing the material contained on this Website and booking your car rental.
In no event shall NEUVO, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory.
For vehicle rentals, liability specifics regarding accidents, mechanical failures, damages, and insurance coverage are extensively detailed in the Rental Agreement physically or digitally signed at the time of vehicle pickup.
At NEUVO, your privacy is critically important to us. We have meticulously developed this Privacy Policy in order for you to understand how we collect, use, communicate, disclose and make use of personal information in compliance with the CCPA, GDPR, and other global privacy laws.
We gather personal information carefully and solely with the objective of fulfilling reservations, tailoring communication, and significantly improving our premium services. El tipo principal de datos que recopilamos incluyen:
We use cookies and similar tracking technologies to track the activity on our Service and store certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site seamlessly.
We do not sell, trade, or rent your personal information to unapproved third parties for marketing purposes. We strictly share your information only with trusted third-party service providers who assist us in operating our Website, processing transactions, or servicing you, so long as those parties are contractually bound to keep this information strictly confidential and comply with data protection regulations.
The security protocols concerning your data are of paramount importance to our technical team. We implement an extensive array of security measures to maintain the safety of your personal information when you place an order, or enter, submit, or access your personal information on our database.
All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway provider's robust databases, only to be accessible by authorized personnel with special clearance to such systems. These individuals are required by law and contract to keep the information completely confidential. We also routinely perform security audits, penetration testing, and vulnerability checks on our platforms to protect against potential breaches and data leaks.
If you have any questions, concerns, or inquiries regarding these Terms and Conditions or our Privacy Policy, please feel free to reach out to our dedicated legal and consumer affairs department. We aim to respond to all formal inquiries within 48 business hours.